Shipping
Where We Ship
Velora Snow currently ships to the United States only. If a country or territory does not appear at checkout, we cannot deliver there at this time.
Order Fulfillment & Dispatch
To provide high-performance snow apparel at direct-to-consumer value, orders are inspected, packaged, and dispatched directly from our specialized logistics fulfillment center.
Please note: Our fulfillment facility functions strictly as a logistics distribution hub and is not a public retail location. In-store pickup is not available.
Order Processing
After your payment is confirmed, orders are processed and prepared for transit on business days:
- Processing time: 1–3 business days from the order date
- We do not process or hand parcels to carriers on Sundays or public holidays
- You will receive an order confirmation email first, followed by a second dispatch email containing your tracking number once your package has been handed to the carrier
Total estimated delivery time = processing time (1–3 business days) + transit time.
Shipping Options, Fees, and Transit Time
Shipping costs are calculated automatically at checkout based on your order subtotal (before taxes) for United States deliveries:
| Destination | Method | Order Value | Fee | Transit Time After Dispatch |
|---|---|---|---|---|
| United States | Standard shipping | $199 USD and over | Free | 5–9 business days |
| United States | Standard shipping | Under $199 USD | $14.99 | 5–9 business days |
Transit times are carrier estimates. Peak winter seasons (especially November–December), severe mountain weather conditions, and logistics carrier backlogs can occasionally cause minor delays. Full tracking information will be provided for your shipment.
Free Shipping Threshold
Orders of $199 USD or more (before taxes) qualify for free standard shipping to the United States. If item updates reduce your cart subtotal below $199, the standard $14.99 shipping fee is applied at checkout.
Change of Address
If you need to change your delivery address, please email service@velorasnow.com with your order number as soon as possible. We can generally update the address before your order begins processing. We are unable to redirect packages once they have been collected by the carrier.
Customs, Duties, and Taxes
Product prices on velorasnow.com are in USD. For United States deliveries, applicable state sales tax may be calculated at checkout where required. Standard consumer shipments under federal thresholds typically do not incur additional import duties.
Undeliverable or Refused Parcels
If a parcel is returned to our logistics hub due to an incorrect shipping address entered at checkout or recipient refusal, please contact us promptly. We can arrange reshipment once an updated, verified address is provided (additional carrier reshipping fees may apply).
Questions & Support
If you have any questions regarding your delivery or need tracking assistance, please reach out to our team:
Email: service@velorasnow.com
Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)