Faqs

Orders

Can I cancel my order?

Yes, provided your parcel has not yet been processed and handed to the logistics carrier. Please email service@velorasnow.com promptly with your order number. Once a tracking number has been generated, orders cannot be canceled in transit; however, you may initiate an easy return under our Return Policy after delivery.

Do I need an account to place an order?

No. You are welcome to complete your purchase using our quick guest checkout. Creating an account is completely optional and allows you to track order history with ease.

What payment methods do you accept?

Our secure checkout accepts PayPal, Afterpay, Klarna, and major credit/debit cards (Visa, Mastercard, American Express, and Discover). All transactions are encrypted via 256-bit SSL protocols for complete security.

Shipping & Delivery

Where do you ship, and how long does delivery take?

We currently ship exclusively to the United States. Order processing typically takes 1–3 business days. Once dispatched, standard tracked transit typically takes 5–9 business days. For full details, please visit our Shipping Policy.

Do you offer free shipping?

Yes. Orders of $199 USD and over qualify for Free Standard Tracked Shipping to the United States. For orders under $199, a flat shipping fee of $14.99 is applied at checkout.

Where does my order ship from?

All orders are inspected, packaged, and dispatched directly from our specialized international fulfillment center. This direct-to-consumer logistics model allows us to offer high-performance snow gear with premium technical fabrics at competitive prices. You will receive real-time carrier tracking as soon as your parcel is on its way.

Will I encounter unexpected customs duties or taxes?

All prices on velorasnow.com are displayed in USD. Standard state and local sales taxes may be calculated transparently at checkout where applicable. Typical consumer orders shipped to the United States under standard thresholds do not incur additional import duties.

Returns & Sizing

How do I initiate a return or exchange?

Simply email service@velorasnow.com within 30 days of package delivery with your order number and item details. Our team will promptly provide your return authorization and the authorized return destination. Full step-by-step guidance is available on our Return Policy page.

Who covers return shipping?

For change-of-mind, color, or standard size exchanges, customers cover the return shipping postage to our designated facility. If an item arrives defective, damaged in transit, or incorrect, we cover all return logistics costs or issue a prepaid label.

When will my refund be processed?

Once your returned gear is received and passes quality inspection, refunds are credited back to your original payment method (PayPal, card network, Afterpay, or Klarna) within 5–8 business days.

How should I choose the right size?

Many of our snow jackets and pants are designed with a modern, relaxed fit to allow comfortable layering over thermal base and mid-layers. We recommend reviewing our Fit & Size guide and the individual product measurements. If you are between sizes or prefer extra room for armor and thick layers, sizing up is generally recommended. Feel free to email us with your height and weight for personal fit advice!

Products & Authenticity

What does the "10K Waterproof / 10K Breathable" rating mean?

This is an industry-standard technical performance rating. A 10K/10K membrane withstands up to 10,000 mm of water pressure while allowing 10,000 g/m²/24h of moisture vapor to escape, keeping you dry from both snow outside and sweat inside. Select styles feature 8K ratings or critically taped seams as specified on each product page.

Are you the official single-brand store for NANDN or COSONE?

No. Velora Snow is an authorized multi-brand winter sports apparel retailer. We partner directly with verified outdoor manufacturers and technical labels, carrying authentic collections from brands such as NANDN, COSONE, and other emerging performance suppliers.