Privacy Policy

Last updated: September 7, 2026

Velora Snow (“we,” “us,” or “our”), operated by Nuorui Information Technology, operates www.velorasnow.com, including related checkout and customer service (the “Services”). The store is powered by Shopify. Checkout payments are processed securely by certified payment providers, including PayPal, major card networks, Afterpay, and Klarna. This Privacy Policy explains how we collect, use, and disclose personal information when you visit, purchase, or contact us.

By using the Services, you acknowledge this policy. If this policy conflicts with our Terms and Conditions on a privacy topic, this policy controls for personal information.

Personal information we collect

Personal information is information that identifies you or can reasonably be linked to you. Depending on how you use the Services, we may collect:

  • Contact details: name, email, billing and shipping address, and voluntary contact information
  • Payment and transaction details processed by our authorized payment providers (we do not store full card numbers or PayPal passwords on our own servers)
  • Account details if you choose to create an account
  • Order history, cart activity, returns, and customer support communications
  • Device and usage data such as IP address, browser type, and pages viewed, including via cookies

Sources

We collect information from you directly (during checkout, contact forms, and email), automatically through the Site and cookies, and from service providers who process data on our behalf (including Shopify, PayPal, card processors, Afterpay, Klarna, and verified shipping carriers).

How we use personal information

  • To process and fulfill orders, payments, shipping, returns, and customer support inquiries
  • To manage your account and send transactional order-related notifications
  • To optimize Site performance, improve security, and prevent fraud or abuse
  • To send promotional updates if you subscribe (you may unsubscribe at any time)
  • To comply with regulatory obligations and enforce our site terms

How we disclose personal information

We share necessary information with Shopify, PayPal, card processors, Afterpay, Klarna, fulfillment hubs, and carriers solely to complete your order. We may share information with marketing partners for ads, subject to your rights under applicable law. We may disclose information if required by law or to protect legal rights. We do not sell your personal contact list as a standalone commodity.

Shopify processes data to host the store securely. Learn more at privacy.shopify.com. PayPal processes checkout payments under its own policy at paypal.com/legalhub/privacy-full.

Cookies

We use cookies and similar tools for cart functionality, user preferences, analytics, and advertising. You can control cookies through your browser settings. Please note that blocking essential cookies may impact checkout functionality.

Children

The Services are intended for general adult recreational shoppers. We do not knowingly collect personal information from individuals under the legal age of majority in their jurisdiction.

Security and retention

Checkout and account pages are encrypted using standard HTTPS/SSL protocols. While no digital method is completely infallible, we maintain strict technical safeguards. We retain personal information only as long as necessary for orders, legal compliance, dispute resolution, and policy purposes.

Your rights

Depending on your place of residence (including applicable US state consumer privacy regulations), you may have rights to access, correct, delete, or export your personal information, or to opt out of certain marketing uses. To submit a request, email service@velorasnow.com. Marketing emails include an unsubscribe link; necessary order status emails will continue as required.

International transfers

To deliver cross-border services and direct logistics, information may be processed across international facilities, including cloud infrastructure and operational fulfillment centers where Shopify, PayPal, and our logistics partners operate, including the United States.

Changes

We may update this policy periodically to reflect operational changes. The new version will be published on this page with an updated timestamp.

Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please reach out to our team:

Brand / Operating Entity: Velora Snow
Email: service@velorasnow.com
Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)