Privacy Policy

Last updated: August 28, 2026

Hefei Nuorui Information Technology Co., Ltd. (合肥诺睿信息科技有限公司), trading as Velora Snow (“we,” “us”), operates www.velorasnow.com, including related checkout and customer service (the “Services”). The store is powered by Shopify. Checkout payments are processed by PayPal. This Privacy Policy explains how we collect, use, and disclose personal information when you visit, purchase, or contact us.

By using the Services, you acknowledge this policy. If this policy conflicts with our Terms and Conditions on a privacy topic, this policy controls for personal information.

Personal information we collect

Personal information is information that identifies you or can reasonably be linked to you. Depending on how you use the Services, we may collect:

  • Contact details: name, email, phone, billing and shipping address
  • Payment and transaction details processed by PayPal and Shopify (we do not store full card numbers or PayPal passwords on our own servers)
  • Account details if you create an account
  • Order history, cart activity, returns, and customer support messages
  • Device and usage data such as IP address, browser type, and pages viewed, including via cookies

Sources

We collect information from you directly (checkout, forms, email), automatically through the Site and cookies, and from service providers who process data on our behalf (including Shopify, PayPal, and shipping carriers).

How we use personal information

  • To process orders, PayPal payments, shipping, returns, and customer support
  • To create and manage your account and send order-related emails
  • To improve the Site and prevent fraud or abuse
  • To send marketing emails if you subscribe (you may unsubscribe at any time)
  • To comply with law and enforce our terms

How we disclose personal information

We share information with Shopify, PayPal, warehouses, and carriers as needed to complete your order. We may share information with marketing partners for ads, subject to your rights under applicable law. We may disclose information if required by law, to protect our rights, or in connection with a business transfer. We do not sell your contact list as a standalone product.

Shopify processes data to host the store. Learn more at privacy.shopify.com. PayPal processes checkout payments under its own policy at paypal.com/legalhub/privacy-full.

Cookies

We use cookies and similar tools for checkout, preferences, analytics, and advertising. You can control cookies in your browser. Blocking some cookies may break checkout.

Children

The Services are not directed to children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

Security and retention

Checkout and account pages use HTTPS. No method of transmission is perfectly secure. We keep personal information only as long as needed for orders, legal requirements, dispute resolution, and the purposes in this policy.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your information, or to opt out of certain advertising uses. To make a request, email service@velorasnow.com. We may need to verify your identity. Marketing emails include an unsubscribe link. We will still send transactional emails about orders you placed.

International transfers

We may process information in China, where our business and warehouse are located, and in other countries where Shopify, PayPal, and our providers operate, including the United States.

Changes

We may update this policy. We will post the new version on this page and change the “Last updated” date.

Contact

Hefei Nuorui Information Technology Co., Ltd. (合肥诺睿信息科技有限公司), trading as Velora Snow
Unified Social Credit Code: 91340104MAKF3D2950
Email: service@velorasnow.com
Phone: +86 183 6301 9658
Address: Room 2015, Floor 2, Zone D, Building 3, Phase 3, E-commerce Industrial Park, southeast corner of Huafeng Road and Zhenxing Road, Shushan Economic Development Zone, Shushan District, Hefei, Anhui 230088, China